WOOKII – Frequently Asked Questions
Welcome to the Wookii FAQ. Below you’ll find answers to commonly asked questions across key areas such as platform functionality, user experience, security, and business partnerships.
- General Questions
Q1. What is Wookii?
Wookii is a digital platform that connects users with skilled artisans and service providers across Nigeria. It enables customers to easily find, book, and securely pay for reliable services, while artisans can showcase their expertise and grow their clientele.
Q2. How does Wookii work?
Users search for services, view artisan profiles and ratings, request jobs, and pay securely.
Artisans register, list their offerings, receive job requests, and get paid after completing tasks.
Q3. What sets Wookii apart from other platforms?
Wookii integrates blockchain for secure transactions, offers verified service providers, and uses an escrow-based payment system to ensure fairness and prevent fraud.
- User & Artisan Experience
Q4. How do I sign up on Wookii?
Sign up via the Wookii app or website. Customers provide basic information, while artisans submit verification documents to confirm their identity and skillset.
Q5. How do artisans receive payment?
Payments are held in escrow and released once the customer approves job completion. Funds are sent to the artisan’s Wookii wallet or bank account.
Q6. What happens if an artisan doesn’t show up or performs poorly?
Customers can report issues via the dispute resolution system for investigation and appropriate
action.
- Security & TrustQ7. How does Wookii ensure service quality?
Through artisan verification, a transparent rating/review system, and a robust dispute resolution
process.
Q8. Is my payment secure with Wookii?
Yes. Wookii uses an escrow system and blockchain technology to safeguard transactions.
Q9. Can I get a refund?
Refunds are possible when services are not delivered as agreed, subject to dispute resolution.
- Features & Functionality
Q10. What services are available on Wookii?
Wookii covers a wide range of services, including plumbing, electrical, carpentry, auto repair, beauty, cleaning, and more.
Q11. Can I book an artisan for urgent work?
Yes. Real-time search enables instant or scheduled bookings.
Q12. What payment methods are supported?
Bank transfers, card payments, mobile wallets, and cryptocurrency (if integrated).
Q13. Can businesses use Wookii?
Yes. Businesses can hire artisans for maintenance, renovations, or ongoing projects.
- Future Plans
Q14. Will Wookii expand to other cities?
Yes. Plans include expansion to Abuja, Port Harcourt, and other African cities.
Q15. Is there a subscription model for artisans?
Wookii may introduce premium plans for artisans offering promotional tools and job priority.
Q16. Is there a referral program?
Yes. Users will earn rewards for referring new customers or artisans.
- Account & Profile ManagementQ17. Can I edit my profile?
Yes. You can update your details anytime via the app or website.
Q18. How do I reset my password?
Click “Forgot Password” on the login page to receive a reset link.
Q19. Can I delete or deactivate my account?
Yes. This can be done through account settings or by contacting support.
- Dispute Resolution & Customer Support
Q20. What if there’s a conflict between a customer and artisan?
Both parties can submit their claims to Wookii’s dispute resolution team for mediation.
Q21. How long does dispute resolution take?
Typically within 48–72 hours, depending on the case complexity.
Q22. How can I contact Wookii support?
Support is available via live chat, email, or phone within the app or website.
- Earnings & Fees
Q23. Does Wookii take a commission?
Yes. A small commission is charged per completed job to maintain platform operations. Rates
may vary by service category.
Q24. Are there hidden fees?
No. All charges are clearly stated before any transaction.
Q25. When do artisans receive payment?
Payments are processed within 24–48 hours post job approval or instantly via the Wookii wallet.
- Legal & Compliance
Q26. Is Wookii a registered company?
Yes. Wookii is registered and complies with Nigerian laws and financial regulations.
Q27. Do artisans sign any agreement?
Yes. Artisans agree to Wookii’s Terms of Service and Code of Conduct during registration.Q28. Is Wookii available internationally?
Currently only in Nigeria, but international expansion is in the pipeline.
- Onboarding & Verification
Q29. How long does artisan verification take?
Typically 24–72 hours after submission of complete documentation.
Q30. What documents are required for verification?
A valid government ID, proof of address, and work samples or certifications (if available).
- Rewards, Loyalty & Recognition
Q31. Does Wookii have a loyalty program?
Yes. Frequent users and top artisans earn reward points redeemable for discounts or bonuses.
Q32. How can I become a featured artisan?
Consistent high ratings and verified profiles increase chances of homepage or social media
promotion.
- Business & Training Partnerships
Q33. How does Wookii protect my data?
Wookii follows NDPR standards and uses encryption to safeguard personal data.
Q34. Will my contact information be public?
No. It is only shared upon confirmed bookings.
Q35. Can I suggest new services?
Yes. Use the “Suggest a Service” feature in-app or contact support.
Q36. Can I partner with Wookii as a training center or business?
Absolutely. Wookii collaborates with training centers, NGOs, and businesses. Contact us via the
partnership page.