1. What We Collect
- Personal Information: Full name, email address, phone number, and residential address.
- Location Data: Geolocation to match users with nearby artisans, collected with consent.
- Payment Data: Encrypted details processed via certified third-party providers (e.g., bank cards, mobile wallets).
- Usage Information: App interactions, ratings, reviews, and transaction history.
2. How We Use Your Data
- To facilitate connections between users and artisans or customers.
- To process and secure payments using escrow and blockchain technology.
- To enhance platform functionality, personalize experiences, and provide customer support.
- To fulfill legal and regulatory obligations under Nigerian Data Protection Regulation (NDPR).
3. Data Sharing
- Personal data is never sold to third parties.
- Information is shared only with:
- Verified artisans or clients post-booking confirmation.
- Authorized payment processors for transaction handling.
- Legal authorities when mandated by law or court order.
4. Data Security
- Wookii employs advanced encryption and secure server infrastructure to safeguard data.
- Compliance with NDPR ensures robust protection against breaches.
- Regular security audits are conducted to maintain integrity.
- Addition: Breach Notification – Users will be notified within 72 hours of any data breach affecting their information.
5. Your Rights
- Access and Update: Modify or delete profile data via the app or website.
- Data Removal: Request full data erasure by contacting support@wookii.com.
- Marketing Opt-Out: Unsubscribe from promotional emails through account settings.
- Complaints: Lodge concerns with Wookii or the Nigerian Data Protection Commission.
6. Cookies & Analytics
- Wookii utilizes cookies and analytics tools (e.g., Google Analytics) to monitor usage patterns and optimize services.
- Users may disable cookies via browser settings, though this may limit functionality.
7. Children’s Privacy
- Wookii is not designed for individuals under 13 years of age.
- No personal data is knowingly collected from minors; any such data will be deleted upon discovery.
8. Policy Updates
- Privacy Policy revisions will be published with an updated effective date.
- Continued platform use post-update signifies consent to the new terms.
9. Retention Period
- Data is retained for the duration necessary to fulfill service obligations or as required by law, typically up to 5 years post-account closure.
- Addition: Data Portability – Users may request a copy of their data in a structured format within 30 days.
10. International Data Transfers
- Addition: Data may be transferred to secure servers outside Nigeria for processing, adhering to NDPR and international data protection standards.
Contact Us
For inquiries regarding the Terms of Service or Privacy Policy, please contact:
- Email: support@wookii.com