Privacy Policy

1. INTRODUCTION

Welcome to Wookii. This Privacy Policy explains how Wookii Technologies Ltd (“Wookii”, “we”, “our”, or “us”) collects, uses, stores, shares, protects, retains, and processes your personal information whenever you access or use the Wookii mobile application, website, products, services, customer support channels, or any related platform (collectively referred to as the “Platform”). Protecting the privacy and security of our users is one of Wookii’s core commitments. We are committed to handling personal data responsibly, transparently, and in accordance with applicable laws. This Privacy Policy should be read together with:

• Wookii Terms of Service
• Wookii Refund & Cancellation Policy
• Wookii Escrow Policy
• Wookii Wallet Terms
• Any other policies published by Wookii. By creating an account, accessing the Platform, or using any Wookii service, you acknowledge that you have read and understood this Privacy Policy.

2. ABOUT WOOKII

Wookii is a digital marketplace that connects customers with independent artisans and service professionals. The Platform enables users to:

• Search for artisans.
• Request services.
• Negotiate service terms.
• Book appointments.
• Make secure payments.
• Communicate through in-app messaging.
• Exchange voice notes where available.
• Upload images and documents.
• Submit reviews and ratings.
• Track bookings.
• Use the Wookii Wallet where available. Wookii provides the technology platform facilitating these interactions and is not the direct provider of services performed by independent artisans unless expressly stated otherwise.

3. SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to all personal information collected through:

• the Wookii mobile application;
• the Wookii website;
• customer support interactions;
• emails sent to Wookii;
• social media communications where applicable;
• surveys, promotions, or campaigns operated by Wookii;
• any future products or services operated by Wookii. This Privacy Policy does not apply to third-party websites, applications, or services that maintain separate privacy policies.

4. DEFINITIONS

For the purposes of this Privacy Policy:

• Account means a registered Wookii user profile.
• Artisan means an independent service provider registered on the Platform.
• Booking means a confirmed service request made through Wookii.
• Customer means a person requesting or purchasing services through Wookii.
• Personal Data means any information relating to an identified or identifiable individual.
• Processing means any operation performed on personal data including collection, recording, storage, organization, use, disclosure, deletion, or destruction.
• Platform means the Wookii mobile application, website, and associated services.
• Wallet means the Wookii digital wallet feature.
• Verification Information means information collected to verify a user’s identity or eligibility to use the Platform.

5. LEGAL BASIS FOR PROCESSING PERSONAL DATA

Wookii processes personal information in accordance with applicable Nigerian laws, including the Nigeria Data Protection Act, 2023 (NDPA) and other applicable legal requirements.

Depending on the circumstances, Wookii processes personal data on one or more of the following legal bases:

5.1 Performance of a Contract

Processing necessary to:

• create user accounts;
• process bookings;
• facilitate payments;
• enable communication;
• manage disputes;
• provide customer support.

5.2 Consent

Where required, Wookii relies on your consent to:

• send promotional communications;
• access certain device permissions;
• collect precise location information;
• process information where consent is legally required. You may withdraw consent at any time where processing is based solely on consent. Withdrawal does not affect processing already carried out before withdrawal.

5.3 Legal Obligations

Wookii may process information where required to:

• comply with Nigerian law;
• respond to lawful requests;
• cooperate with regulatory authorities;
• prevent financial crime;
• comply with tax or accounting obligations.

5.4 Legitimate Interests

Wookii may process information where reasonably necessary to:

• improve Platform functionality;
• prevent fraud;
• investigate abuse;
• maintain platform security;
• improve customer experience;
• develop new features;
• protect users and Wookii.

6. INFORMATION WE COLLECT

The information collected depends on how you use Wookii.

6.1 Information You Provide

You may provide:

• Full name
• Mobile phone number
• Email address
• Residential address
• Business address
• Profile photograph
• Date of birth (where required)
• Gender (where voluntarily provided)
• Service requests
• Job descriptions
• Messages sent through the Platform
• Voice notes submitted through the Platform
• Reviews
• Ratings
• Customer support enquiries
• Survey responses
• Uploaded photographs
• Uploaded videos
• Verification documents where applicable

6.2 Information Collected from Artisans

Where you register as an artisan, we may additionally collect:

• Business name
• Service categories
• Skills and qualifications
• Portfolio photographs
• Years of experience
• Areas served
• Availability information
• Verification documents
• Government-issued identification where required
• Business registration documents where applicable
• Bank account details or payout information required for payment settlement through approved payment providers

6.3 Payment Information

Payments made through Wookii are processed by approved third-party payment providers. Wookii does not intentionally store complete debit or credit card numbers. Payment-related information may include:

• transaction reference numbers;
• payment status;
• booking reference;
• payment amount;
• refund status;
• wallet credits and debits;
• payout records;
• payment timestamps.

6.4 Verification Information

To improve trust and safety, Wookii may collect information necessary to verify users.

This may include:

• government-issued identification;
• facial images where required for verification;
• business registration documents;
• tax identification information where applicable;
• professional licences or certifications where relevant;
• other information reasonably required to verify identity or eligibility. Verification information is used solely for legitimate business, legal, regulatory, fraud prevention, and trust and safety purposes.

6.5 Communications

Wookii may process communications exchanged through the Platform, including:

• in-app chat messages;
• customer support conversations;
• emails;
• reported issues;
• dispute communications;
• service-related notifications. Communications may be processed to:
• facilitate bookings;
• investigate complaints;
• resolve disputes;
• detect fraud;
• improve customer support;
• comply with legal obligations.

6.6 Voice Notes

Where voice messaging is available, Wookii may process voice notes exchanged through the Platform.

Voice notes are processed solely for purposes related to providing the service, supporting communications between users, investigating disputes, improving platform safety, and complying with legal obligations. Voice notes may be retained for a limited period consistent with Wookii’s data retention practices before being deleted, unless a longer retention period is required by law or reasonably necessary for dispute resolution or fraud investigations.

6.7 Photos, Videos and Documents

Users may upload files including:

• profile photographs;
• portfolio images;
• before-and-after service photographs;
• videos;
• invoices;
• receipts;
• verification documents;
• evidence supporting disputes. These files are processed only for purposes related to the operation of the Platform and applicable policies.

6.8 Reviews and Ratings

When users submit ratings or reviews, Wookii may collect:

• star ratings;
• written reviews;
• review timestamps;
• booking references associated with the review. Reviews may be publicly displayed in accordance with Wookii’s platform policies.

6.9 Information Collected Automatically

When you use Wookii, certain information may be collected automatically, including:

• device type;
• operating system;
• app version;
• IP address;
• browser type (where applicable);
• language preferences;
• date and time of access;
• crash reports;
• diagnostic information;
• device identifiers;
• log data;
• usage statistics. This information helps Wookii maintain security, improve performance, diagnose technical issues, and enhance the user experience.

7. HOW WOOKII USES YOUR PERSONAL INFORMATION

Wookii processes personal information only where it is reasonably necessary to operate, maintain, improve and protect the Platform and to comply with applicable legal obligations. Depending on how you use Wookii, your information may be used for one or more of the following purposes.

7.1 Account Administration

We use your information to:

• create and maintain your account;
• authenticate your identity;
• recover your account;
• verify account ownership;
• provide customer support;
• communicate important account information.

7.2 Matching Customers with Artisans

We use information such as:

• service category;
• location;
• availability;
• ratings;
• service preferences; to help customers find suitable artisans and improve search results.

7.3 Managing Bookings

Personal information may be used to:

• process booking requests;
• schedule appointments;
• notify both parties of booking updates;
• record booking history;
• facilitate communication throughout the service lifecycle.

7.4 Payment Processing

Personal information is used to:

• process customer payments;
• verify transactions;
• process refunds where applicable;
• process artisan settlements;
• prevent fraudulent payments;
• maintain financial records required by law. Payments are processed through approved third-party payment providers integrated into the Platform.

7.5 Escrow Management

Where a booking is eligible for escrow protection, Wookii may process information necessary to:

• receive payment confirmation;
• associate payments with bookings;
• monitor booking status;
• determine when payment release conditions have been satisfied;
• process payment release in accordance with Wookii’s Escrow Policy.

7.6 Wookii Wallet

Where available, information may be processed to:

• maintain wallet balances;
• record wallet transactions;
• apply promotional credits;
• process eligible refunds;
• detect suspicious wallet activity;
• resolve wallet-related disputes. Wallet information is processed solely for purposes connected with the operation of the Platform.

7.7 Customer Support

We process information submitted through customer support to:

• respond to enquiries;
• investigate complaints;
• resolve technical issues;
• improve customer service;
• document support interactions.

7.8 Platform Improvement

Information may be analyzed to:

• improve application performance;
• identify software bugs;
• develop new features;
• improve user experience;
• improve platform stability;
• optimize service quality. Where practical, aggregated or de-identified information may be used for analytics.

7.9 Fraud Prevention

Wookii may process personal information to:

• detect fraudulent transactions;
• identify suspicious activity;
• investigate abuse of the Platform;
• verify user identity;
• prevent account takeovers;
• reduce payment fraud;
• protect customers and artisans. Where necessary, Wookii may temporarily restrict certain account activities while investigations are ongoing.

7.10 Legal Compliance

Personal information may be processed to:

• comply with applicable laws;
• satisfy court orders;
• respond to lawful requests by public authorities;
• enforce Wookii’s legal rights;
• protect users and the Platform.

8. DEVICE PERMISSIONS

Certain Platform features require access to functions available on your mobile device. You may grant or withdraw these permissions through your device settings at any time, although some Platform features may not function correctly if permissions are denied.

8.1 Camera Permission

Camera access may be used to:

• upload profile photographs;
• capture images relating to bookings;
• provide evidence during disputes;
• upload verification documents. The camera is only accessed when initiated by the user.

8.2 Photo Library Permission

Photo library access allows users to:

• upload existing images;
• upload completed work;
• submit supporting evidence;
• update profile photographs. Wookii accesses only the files selected by the user.

8.3 Microphone Permission

Where voice messaging is available, microphone access allows users to:

• record voice notes;
• communicate with other users through the Platform. Microphone access occurs only when activated by the user.

8.4 Location Permission

Location information may be used to:

• identify nearby artisans;
• improve service matching;
• calculate approximate service areas;
• improve search accuracy;
• reduce fraudulent activity. Location sharing may be disabled through device settings, although certain location-based features may become unavailable.

8.5 Notification Permission

Push notifications may be used to inform users about:

• booking requests;
• booking confirmations;
• payment updates;
• wallet activity;
• customer messages;
• service reminders;
• dispute updates;
• important security alerts;
• Platform announcements. Marketing notifications are provided only where permitted by applicable law and user preferences.

9. PAYMENT PROCESSING

Wookii integrates with approved third-party payment providers to process payments. These providers may collect information necessary to:

• authorize transactions;
• verify payment methods;
• process settlements;
• process refunds;
• comply with financial regulations;
• detect fraudulent transactions. Wookii does not intentionally store complete debit or credit card information on its own systems. Users are encouraged to review the privacy policies of payment providers used through the Platform.

10. SHARING OF PERSONAL INFORMATION

Wookii does not sell users’ personal information. Personal information may be shared only where reasonably necessary for operating the Platform or where required by law.

10.1 Between Customers and Artisans

Limited information may be shared between parties involved in the same booking, including:

• first name;
• profile photograph;
• service location where necessary;
• communication relating to the booking;
• ratings and reviews. Only information reasonably necessary to complete the booking is shared.

10.2 Service Providers

Wookii may share information with trusted service providers assisting with:

• payment processing;
• cloud hosting;
• customer support;
• analytics;
• communications;
• fraud detection;
• verification services;
• technical infrastructure. These providers are expected to process information only for authorized purposes.

10.3 Professional Advisers

Information may be shared with:

• legal advisers;
• auditors;
• insurers;
• accountants; where reasonably necessary for legitimate business purposes.

10.4 Regulatory Authorities

Wookii may disclose personal information where required to:

• comply with legal obligations;
• respond to lawful governmental requests;
• protect public safety;
• investigate criminal activity;
• enforce legal rights.

11. ARTIFICIAL INTELLIGENCE AND AUTOMATED SYSTEMS

Wookii may use automated systems to improve Platform operations, including:

• fraud detection;
• spam prevention;
• account security;
• search optimisation;
• service recommendations. Automated systems are used to support Platform operations and do not replace human review where significant decisions affecting users are required.

12. MARKETING COMMUNICATIONS

With your consent where required, Wookii may send:

• promotional emails;
• newsletters;
• product updates;
• service announcements;
• promotional campaigns. Users may opt out of marketing communications at any time. Essential service communications relating to bookings, payments, security, legal notices or customer support may continue to be sent regardless of marketing preferences.

13. BUSINESS TRANSFERS

If Wookii undergoes a merger, acquisition, investment, restructuring, reorganization, or sale of all or part of its business or assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards. Where required by law, users will be notified of material changes affecting the processing of their personal information.

14. DATA SECURITY

Wookii is committed to protecting personal information against unauthorized access, disclosure, alteration, loss and misuse. To help protect personal data, Wookii implements appropriate administrative, technical and organizational security measures appropriate to the nature of the information processed. These measures may include:

• encrypted transmission of sensitive information where appropriate;
• authenticated access controls;
• role-based access to internal systems;
• security monitoring;
• activity logging;
• regular software updates;
• vulnerability management;
• secure cloud infrastructure where applicable;
• backup and recovery procedures;
• staff access controls. Although Wookii takes reasonable steps to protect personal information, no electronic storage system or method of internet transmission can be guaranteed to be completely secure. Users are also responsible for protecting their own account credentials.

15. DATA RETENTION

Wookii retains personal information only for as long as reasonably necessary to:

• provide Platform services;
• complete bookings;
• process payments;
• resolve disputes;
• investigate fraud;
• comply with legal obligations;
• maintain financial and business records;
• enforce agreements. The retention period may vary depending on the type of information.

Examples include:

• account information;
• booking history;
• payment records;
• wallet records;
• customer support communications;
• verification records;
• dispute documentation;
• ratings and reviews. When information is no longer required, Wookii will take reasonable steps to securely delete, anonymize or otherwise dispose of the information unless retention is required by applicable law.

16. COOKIES AND ANALYTICS

The Wookii website and certain Platform features may use cookies, similar technologies and analytics tools to:

• remember user preferences;
• maintain secure sessions;
• improve website performance;
• understand Platform usage;
• measure feature effectiveness;
• detect suspicious activity;
• improve user experience. Cookies may be classified as:
• Essential Cookies
• Functional Cookies
• Performance Cookies
• Analytics Cookies Users may manage cookie preferences through their browser settings. Disabling certain cookies may affect Platform functionality.

17. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• access your personal information;
• request correction of inaccurate information;
• request deletion of eligible personal information;
• request restriction of certain processing activities;
• object to certain processing activities where permitted by law;
• withdraw consent where processing is based on consent;
• request a copy of eligible personal information in a commonly used format where applicable. Requests may be submitted through Wookii Customer Support. Before responding, Wookii may request additional information to verify the identity of the requesting individual.

18. ACCOUNT DELETION

Users may request deletion of their Wookii account through available account settings or by contacting Customer Support. Deletion requests may result in removal of:

• profile information;
• login credentials;
• preferences;
• certain non-essential personal information. However, Wookii may retain certain information where reasonably necessary to:
• comply with legal obligations;
• resolve disputes;
• investigate fraud;
• complete financial reporting;
• maintain records required by law;
• protect the rights, safety and security of users or the Platform. Where information is retained, it will be used only for those legitimate purposes.

19. INTERNATIONAL DATA TRANSFERS

Wookii may use service providers or infrastructure located in jurisdictions outside Nigeria.

Where personal information is transferred internationally, Wookii will take reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable law.

20. DATA BREACH RESPONSE

If Wookii becomes aware of a personal data breach that is likely to result in a risk to individuals, Wookii will respond appropriately by:

• investigating the incident;
• taking reasonable steps to contain and mitigate the breach;
• restoring the security of affected systems where applicable;
• notifying relevant regulatory authorities where required by law;
• notifying affected individuals where required by law and where appropriate.

21. THIRD-PARTY WEBSITES AND SERVICES

The Platform may contain links to websites, products or services operated by third parties. Wookii is not responsible for the privacy practices, content or security of third-party websites or services. Users are encouraged to review the privacy policies of those third parties before providing personal information.

22. USER RESPONSIBILITIES

Users also play an important role in protecting personal information. Users should:

• maintain the confidentiality of account passwords;
• avoid sharing one-time passwords (OTPs) or verification codes;
• keep login credentials secure;
• use trusted devices where possible;
• promptly report suspected unauthorized access;
• keep account information accurate and up to date. Failure to protect account credentials may increase the risk of unauthorized access.

23. CHANGES TO THIS PRIVACY POLICY

• changes in legal requirements;
• new Platform features;
• operational improvements;
• security enhancements;
• business developments. Where material changes are made, Wookii may notify users through the Platform, email, or other appropriate communication channels. The updated version will indicate the revised Effective Date. Continued use of the Platform after the updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy to the extent permitted by applicable law.

24. CONTACT US

If you have questions, concerns or requests relating to this Privacy Policy or the processing of your personal information, please contact: Wookii Technologies Ltd Customer Support Email: support@wookii.com Website: www.wookii.com Where required by applicable law, privacy-related complaints may also be submitted to the appropriate data protection authority.

25. SEVERABILITY

If any provision of this Privacy Policy is determined to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by applicable law.

26. ENTIRE PRIVACY POLICY

This Privacy Policy forms part of the legal framework governing the use of the Wookii Platform and should be read together with:

• Wookii Terms of Service;
• Wookii Escrow Policy;
• Wookii Wallet Terms;
• Wookii Refund & Cancellation Policy; and
• any other applicable Wookii policies. FINAL STATEMENT Wookii is committed to building a trusted marketplace where customers and artisans can transact with confidence. Protecting personal information is an important part of that commitment. We continually review our privacy practices and security measures to improve the protection of user information while delivering reliable and secure services. By accessing or using the Wookii Platform, you acknowledge that you have read, understood and agree to this Privacy Policy.