Terms of Service

WOOKII TERMS OF SERVICE

1. Introduction

Welcome to Wookii. These Terms of Service (“Terms”) govern your access to and use of the Wookii mobile application, website, products, services and related features (collectively referred to as the “Platform”). By creating an account, browsing, booking a service, accepting a booking, making payment or otherwise using the Platform, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not access or use the Platform.

2. About Wookii

Wookii is a digital marketplace that connects customers with independent artisans and service professionals. Wookii provides technology that enables users to:

• Search for artisans
• Compare artisan profiles
• Request quotations
• Negotiate jobs
• Make secure payments
• Communicate through the Platform
• Track bookings
• Submit ratings and reviews
• Report service issues Wookii is not the employer, agent, representative or partner of any artisan unless expressly stated otherwise. Except where expressly provided, services are performed solely by independent artisans.

3. Definitions

For these Terms:

• Artisan means an independent service provider registered on Wookii.
• Customer means any user requesting or paying for services.
• Booking means a confirmed service request through Wookii.
• Escrow means the temporary holding of customer funds through Wookii’s payment workflow until the applicable release conditions are satisfied.
• Wallet means the digital wallet available within Wookii.
• Platform means the Wookii mobile application, website and associated services.
• Job Completion means the stage where the customer confirms that the agreed service has been completed through the Platform.

4. Eligibility

You may use Wookii only if:

• you are at least 18 years old or legally capable of entering into contracts;
• the information you provide is accurate;
• you comply with applicable Nigerian laws; and
• you agree to these Terms. Wookii may refuse registration or suspend any account at its discretion where permitted by law.

5. User Registration

Users must create an account before accessing certain services. You agree to provide accurate information including, where requested:

• Full name
• Telephone number
• Email address
• Residential or business address
• Profile photograph
• Identification documents (where applicable) Providing false information may result in suspension or permanent removal.

6. Account Security

You are responsible for:

• protecting your password;
• maintaining the confidentiality of your account;
• ensuring that your login details are not shared;
• notifying Wookii immediately if unauthorized access is suspected. Activities performed through your account are deemed to have been authorized by you unless proven otherwise.

7. Identity Verification

To improve trust and safety, Wookii may verify users and artisans. Verification may include:

• government-issued identification;
• facial verification where available;
• phone verification;
• email verification;
• business registration documents;
• professional licences where applicable. Verification does not constitute a guarantee of competence, honesty or future performance.

8. Marketplace Relationship

Wookii operates solely as a technology marketplace connecting customers and artisans. Unless expressly stated otherwise:

• Wookii does not employ artisans;
• Wookii does not supervise how artisans perform their work;
• Wookii does not guarantee that every service will meet a customer’s expectations;
• customers contract directly with artisans for the agreed service.

9. Booking Services

Customers may:

• browse service categories;
• search for artisans;
• compare profiles;
• negotiate pricing where permitted;
• submit booking requests. A booking becomes effective only after all required confirmations and payment requirements have been satisfied.

10. Job Negotiation

Certain services may permit customers and artisans to negotiate:

• pricing;
• service scope;
• timelines;
• materials;
• scheduling. Both parties are responsible for ensuring the agreed scope accurately reflects the work to be performed.

11. Payments

Payments are processed through payment providers integrated into the Platform. At the time of publication of these Terms, Wookii supports payment processing through providers including:

• Paystack; and
• Flutterwave. Additional providers may be introduced from time to time. Payment provider terms may also apply.

12. Escrow Payment Process

For eligible bookings:

1. The customer authorizes payment.

2. Funds are successfully processed.

3. Wookii records the payment against the booking.

4. The artisan performs the agreed service.

5. The customer confirms completion through the Platform.

1. Subject to applicable reviews, disputes or platform policies, payment is released to the artisan. Customers must not make payment outside the Platform for bookings initiated through Wookii.

13. Wookii Wallet

Wookii may provide a digital wallet for eligible users. Wallet balances may include:

• refunds;
• promotional credits;
• incentives;
• other approved credits. Unless expressly stated otherwise:
• promotional credits have no cash value;
• wallet credits are non-transferable;
• Wookii may impose usage restrictions.

14. Service Completion

Customers should inspect completed work before confirming completion. Once a customer confirms completion through the Platform, payment may proceed in accordance with Wookii’s payment workflow, subject to any applicable dispute or guarantee procedures.

15. Disputes

Customers should report disputes promptly through the Platform. Wookii may:

• review booking records;
• review conversations conducted through the Platform;
• request photographs or videos;
• request additional information from either party;
• make reasonable decisions based on available evidence. Wookii reserves the right to determine whether a dispute falls within the scope of its marketplace policies.

16. Cancellations

Customers may cancel bookings subject to applicable cancellation rules. Artisans may cancel bookings only for legitimate reasons. Repeated cancellations may result in:

• warnings;
• reduced platform visibility;
• temporary suspension;
• permanent removal.

17. Refunds

Refund eligibility depends on the circumstances of each booking. Refunds may be considered where:

• payment was processed in error;
• services were not delivered;
• fraud is established;
• Wookii determines a refund is appropriate under its policies. Refund decisions remain at Wookii’s discretion, subject to applicable law.

18. Ratings and Reviews

Customers may rate artisans. Reviews must:

• be truthful;
• relate to genuine experiences;
• avoid abusive or defamatory language;
• avoid discriminatory remarks.

19. Customer Responsibilities

Customers agree to:

• provide accurate job descriptions;
• grant reasonable access to the work location;
• communicate respectfully;
• pay agreed charges;
• avoid fraudulent claims;
• comply with Platform policies.

20. Artisan Responsibilities

Artisans agree to:

• provide services professionally;
• maintain accurate profile information;
• arrive within agreed schedules where reasonably possible;
• communicate honestly;
• comply with applicable laws;
• honour applicable platform guarantees.

21. Prohibited Activities

Users must not:

• commit fraud;
• impersonate another person;
• submit false documents;
• manipulate reviews;
• abuse customer support;
• engage in harassment;
• discriminate against users;
• upload malicious software;
• interfere with Platform security;
• use Wookii for unlawful activities;
• solicit off-platform payments to avoid Wookii fees. Violations may result in immediate suspension.

22. Fraud Prevention

Wookii may investigate suspicious activity. This may include:

• identity verification;
• payment verification;
• account restrictions;
• temporary holds;
• reporting suspected criminal activity to relevant authorities where legally required.

23. Intellectual Property

All intellectual property relating to Wookii—including software, branding, logos, graphics, designs, databases and content—belongs to Wookii or its licensors. No rights are transferred except as expressly permitted.

24. User Content

Users retain ownership of content they upload. By uploading content, you grant Wookii a worldwide, non-exclusive, royalty-free licence to host, reproduce, display and use that content for operating, improving, securing and promoting the Platform, subject to applicable law.

25. Limitation of Liability

To the fullest extent permitted by law:

• Wookii is not responsible for the quality of services independently provided by artisans;
• Wookii does not guarantee uninterrupted Platform availability;
• Wookii is not liable for indirect, incidental, special or consequential losses arising from Platform use. Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.

26. Indemnity

You agree to indemnify and hold Wookii, its directors, employees and affiliates harmless against claims, losses, damages, liabilities and reasonable expenses arising from:

• your breach of these Terms;
• your unlawful conduct;
• your misuse of the Platform;
• your infringement of another person’s rights.

27. Suspension and Termination

Wookii may suspend or terminate accounts where users:

• breach these Terms;
• engage in fraud;
• abuse other users;
• repeatedly violate Platform policies;
• create unacceptable legal or security risks. Termination does not automatically extinguish obligations accrued before termination.

28. Changes to the Platform

Wookii may:

• modify features;
• introduce new services;
• discontinue features;
• improve security;
• update payment methods. Where required, reasonable notice will be provided.

29. Changes to These Terms

Updated Terms become effective upon publication or on the stated effective date. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

30. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Subject to any mandatory legal requirements, disputes shall be resolved under Nigerian law.

31. Contact

For questions regarding these Terms: Wookii Technologies Ltd Email: support@wookii.com Website: www.wookii.com