Safety & Security Policy

1. Purpose

At Wookii, the safety and security of our Customers, Artisans and the wider community are fundamental to our mission. This Safety & Security Policy outlines the standards expected of all users and the measures Wookii takes to promote a trusted, respectful and secure marketplace. This Policy should be read together with the Wookii Terms of Service, Privacy Policy, Booking & Cancellation Policy, Escrow Policy, Refund Policy, Dispute Resolution Policy and all other applicable Wookii policies.

2. Personal Safety

Customers and Artisans are expected to conduct themselves respectfully and professionally at all times. Users should:

• communicate through the Wookii Platform where possible;
• provide accurate booking information;
• avoid abusive, threatening, discriminatory or harassing behaviour;
• immediately leave any situation that appears unsafe and report the incident to Wookii. Where there is an immediate threat to life, health or property, users should first contact the appropriate emergency services before notifying Wookii.

3. Secure Payments

To protect both Customers and Artisans, payments for bookings initiated through Wookii should be completed using the payment methods available within the Platform. Payments made outside the Platform are not covered by Wookii’s escrow workflow or related customer protections.

4. Account Security

Users are responsible for protecting their accounts. Users should:

• keep passwords confidential;
• never share one-time passwords (OTPs) or verification codes;
• keep their contact information up to date;
• report any suspected unauthorized account activity immediately.

5. Safe Service Delivery

Customers should provide accurate job descriptions, service locations and reasonable access to the work site. Artisans are expected to:

• perform services professionally and with reasonable skill and care;
• use appropriate tools and equipment;
• communicate delays or unexpected issues promptly;

6. Fraud Prevention

Wookii may monitor Platform activity to help detect and prevent:

• fraudulent bookings;
• payment fraud;
• fake accounts;
• identity misrepresentation;
• misuse of promotions or rewards;
• other activities that threaten the integrity of the Platform. Where appropriate, Wookii may suspend accounts, restrict Platform access or take other action in accordance with its policies.

7. Reporting Safety or Security Concerns

Users should report any safety, security or policy concerns through the Wookii app or official Customer Support channels as soon as reasonably possible.

Reports should include sufficient information to assist Wookii in reviewing the matter, including photographs, videos or other supporting evidence where available.

8. Wookii’s Commitment

Wookii is committed to maintaining a trusted marketplace by:

• promoting responsible conduct;
• protecting user information in accordance with the Wookii Privacy Policy;
• reviewing reports fairly and impartially;
• continually improving Platform security and trust features. While Wookii works to provide a safe and secure marketplace, Customers and Artisans also share responsibility for acting responsibly and following Wookii’s policies.

9. Policy Updates

improvements to the Platform, operational requirements or applicable legal obligations. Continued use of the Wookii Platform constitutes acceptance of the latest version of this Policy.

Contact Us

If you have questions or wish to report a safety or security concern, please contact: Wookii Email: support@wookii.com Support: Available through the Wookii mobile application and official customer support channels.