Wookii
Digital Wallet

Wookii Wallet Terms

Effective Date: 1 August 2026 • Wookii Legal & Trust Framework

1. INTRODUCTION

Welcome to Wookii. These Wallet Terms (“Wallet Terms”) govern the use of the Wookii Wallet made available through the Wookii Platform. The Wookii Wallet is designed to facilitate eligible payments, refunds, rewards, promotional credits and other wallet-related transactions within the Platform. These Wallet Terms form part of the legal agreement between Wookii Technologies Ltd (“Wookii”), Customers and Artisans. By creating or using a Wookii Wallet, you agree to these Wallet Terms. These Wallet Terms should be read together with:

  • Wookii Terms of Service
  • Wookii Privacy Policy
  • Wookii Escrow Policy
  • Wookii Booking & Cancellation Policy
  • Wookii Refund Policy
  • Any additional Wookii policies published from time to time.

2. PURPOSE

The Wookii Wallet exists to:

  • simplify eligible payments;
  • support customer loyalty programmes;
  • provide promotional rewards;
  • facilitate eligible refunds;
  • facilitate eligible artisan payouts;
  • improve convenience for users of the Platform. The Wallet is intended solely for use within the Wookii Platform and is not a personal bank account or investment product.

3. DEFINITIONS

For these Wallet Terms:

  • Customer Wallet means the wallet assigned to a Customer account.
  • Artisan Wallet means the wallet assigned to an Artisan account.
  • Wallet Balance means the value recorded in a user’s Wookii Wallet.
  • Wallet Credit means any approved amount credited to a Wallet.
  • Promotional Credit means a reward, incentive or bonus issued by Wookii.
  • Eligible Refund means a refund approved under the Wookii Refund Policy and credited to a Wallet.

4. TYPES OF WALLETS

Wookii currently provides two categories of wallets:

  • Customer Wallet
  • Artisan Wallet Each wallet is intended for different purposes and is subject to different rules.

5. CUSTOMER WALLET

The Customer Wallet is designed primarily to support payments for eligible bookings made through the Wookii Platform. A Customer Wallet may receive:

  • promotional rewards;
  • loyalty rewards;
  • referral rewards;
  • campaign incentives;
  • eligible refund credits;
  • other credits approved by Wookii. Unless expressly stated otherwise, Customer Wallet balances:
  • may only be used for eligible bookings made through the Wookii Platform;
  • cannot be withdrawn as cash;
  • cannot be transferred to another user;
  • cannot be sold or exchanged for cash;
  • have no value outside the Wookii Platform.

6. ARTISAN WALLET

The Artisan Wallet is designed to receive eligible amounts payable to Artisans. An Artisan Wallet may receive:

  • approved service payouts;
  • eligible cancellation compensation;
  • promotional incentives;
  • campaign bonuses;
  • other approved credits. Eligible balances may be withdrawn in accordance with these Wallet Terms.

7. ELIGIBLE WALLET CREDITS

From time to time, Wookii may credit eligible Wallets with amounts arising from:

  • promotional campaigns;
  • customer loyalty programmes;
  • referral programmes;
  • approved refunds;
  • cancellation-related compensation;
  • Platform incentives;
  • marketing campaigns;
  • other programmes introduced by Wookii. Eligibility requirements will be communicated through the Platform or the applicable promotion. Wookii reserves the right to modify, suspend or discontinue any reward or promotional programme.

8. CUSTOMER LOYALTY REWARDS

Wookii may operate customer loyalty programmes that reward eligible users for continued use of the Platform. Rewards may be based on factors including:

  • completed bookings;
  • participation in promotional campaigns;
  • customer engagement;
  • other eligibility criteria determined by Wookii. Current reward amounts and qualification requirements will be published within the Platform or the relevant campaign. Unless otherwise stated, loyalty rewards are credited to the Customer Wallet and may only be used for eligible bookings on the Wookii Platform.

9. REFERRAL AND PROMOTIONAL REWARDS

Wookii may introduce referral programmes and promotional campaigns from time to time. Eligibility, reward amounts, expiration periods and usage conditions will be communicated separately for each promotion. Promotional credits remain subject to these Wallet Terms and any campaign-specific conditions.

10. REFUND CREDITS

Where an approved refund is credited to a Customer Wallet instead of the original payment method, the refund remains subject to the Wookii Refund Policy. Refund credits may be used to pay for future eligible bookings through the Platform. Unless expressly approved by Wookii, refund credits are not withdrawable.

11. CANCELLATION-RELATED CREDITS

Where applicable under Wookii’s Booking & Cancellation Policy, an approved amount may be credited to:

  • a Customer Wallet;
  • an Artisan Wallet; depending on the circumstances of the cancellation. Any such credit will be determined in accordance with the applicable Wookii policies.

12. USING CUSTOMER WALLET BALANCE

Customers may use available Wallet balances to pay for eligible bookings through the Wookii Platform. Subject to Platform functionality, payment may be made using:

  • Wallet balance only;
  • an approved online payment method only; or
  • a combination of Wallet balance and an approved online payment method. Availability of payment options may vary depending on the Platform and payment provider.

13. CUSTOMER WALLET RESTRICTIONS

Unless expressly approved by Wookii: Customers may not:

  • withdraw Customer Wallet balances as cash;
  • transfer Wallet balances to another user;
  • sell Wallet balances;
  • exchange Wallet balances for cash;
  • use Wallet balances for unlawful purposes. Customer Wallet balances exist solely for use within the Wookii Platform.

14. ARTISAN WITHDRAWAL REQUESTS

Eligible balances in an Artisan Wallet may be withdrawn by submitting a withdrawal request through the Wookii Platform. To request a withdrawal, an Artisan may be required to:

  • enter the amount to be withdrawn;
  • provide or confirm payout details where required;
  • submit the withdrawal request through the Platform. Submission of a withdrawal request does not guarantee immediate payment.

15. WITHDRAWAL REVIEW AND APPROVAL

For security, fraud prevention and operational purposes, every withdrawal request may be reviewed by Wookii before payment is approved. As part of the review, Wookii may verify:

  • the Artisan’s identity;
  • the availability of the wallet balance;
  • completed bookings associated with the funds;
  • outstanding disputes or refund requests;
  • suspected fraudulent or unusual activity;
  • compliance with Wookii policies. Wookii may approve, delay or decline a withdrawal request where reasonably necessary to:
  • protect Customers or Artisans;
  • investigate suspected fraud;
  • resolve an active dispute;
  • comply with applicable laws or regulatory obligations;
  • enforce Wookii’s Terms of Service or other Platform policies. Where a withdrawal request is declined, Wookii may provide a reason where appropriate and permitted by law.

16. PROCESSING OF APPROVED WITHDRAWALS

Once a withdrawal request has been approved, Wookii will initiate payment using the payout method supported by the Platform. The time required for funds to appear in the Artisan’s bank account may depend on:

  • banking systems;
  • payment providers;
  • weekends or public holidays;
  • technical or regulatory processes outside Wookii’s control. Wookii is not responsible for delays caused solely by third-party financial institutions or payment providers.

17. INCORRECT OR ERRONEOUS WALLET CREDITS

If funds are credited to a Wallet due to:

  • a technical error;
  • a processing error;
  • fraud;
  • duplicate transactions; or
  • any other mistake, Wookii may correct the error by reversing or adjusting the affected Wallet balance where permitted by applicable law. Users must not knowingly spend or withdraw Wallet credits that they know, or reasonably should know, were credited in error.

18. PROMOTIONAL CREDIT EXPIRY

Certain promotional credits, campaign rewards or loyalty incentives may have an expiry date. Where an expiry date applies:

  • it will be communicated through the Platform or the applicable promotion;
  • unused promotional credits may expire automatically after the stated period. Unless otherwise stated, approved refund credits are not subject to promotional expiry rules.

19. FRAUD PREVENTION

To protect the integrity of the Wookii Platform, Wookii may monitor Wallet activity for signs of fraud or abuse.

Examples include:

  • creating multiple accounts to obtain rewards;
  • manipulating booking activity to qualify for incentives;
  • submitting false withdrawal requests;
  • using fraudulent payment methods;
  • attempting to transfer Wallet benefits contrary to these Wallet Terms;
  • any activity intended to improperly obtain Wallet credits. Where suspicious activity is detected, Wookii may:
  • suspend Wallet access;
  • temporarily restrict withdrawals;
  • reverse improperly obtained Wallet credits;
  • suspend or terminate accounts in accordance with the Terms of Service;
  • report suspected unlawful activity to the appropriate authorities where required or permitted by law.

20. WALLET SUSPENSION OR RESTRICTION

Wookii may temporarily suspend or restrict Wallet functionality where reasonably necessary to:

  • investigate suspected fraud;
  • protect Platform security;
  • comply with legal obligations;
  • investigate disputes;
  • maintain the integrity of reward programmes;
  • enforce Platform policies. Where appropriate, Wallet functionality may be restored after the relevant review has been completed.

21. RECORD KEEPING

Wookii may maintain records relating to Wallet activity, including:

  • Wallet credits;
  • Wallet debits;
  • withdrawal requests;
  • approved withdrawals;
  • promotional rewards;
  • refund credits;
  • transaction history;
  • account activity relevant to Wallet operations. These records may be used for:
  • customer support;
  • fraud prevention;
  • dispute resolution;
  • accounting;
  • regulatory compliance;
  • Platform improvements. Retention of such information is governed by the Wookii Privacy Policy and applicable law.

22. LIMITATION OF LIABILITY

The Wookii Wallet is a feature of the Wookii Platform designed to facilitate eligible Platform transactions. Except where required by applicable law:

  • Wallet balances do not constitute bank deposits or investment products;
  • Wallet balances do not earn interest;
  • Wookii does not guarantee uninterrupted Wallet availability;
  • Wookii is not responsible for delays caused solely by third-party payment providers or financial institutions. Nothing in these Wallet Terms excludes or limits any liability that cannot lawfully be excluded or limited.

23. CHANGES TO THE WALLET PROGRAMME

Wookii may introduce, modify, suspend or discontinue:

  • loyalty programmes;
  • promotional campaigns;
  • referral programmes;
  • Wallet features;
  • eligibility requirements;
  • reward structures;
  • withdrawal procedures, where reasonably necessary for operational, commercial, legal or regulatory reasons. Where material changes are made, Wookii may notify users through the Platform or other appropriate communication channels.

24. POLICY UPDATES

Updates may reflect:

  • new Platform features;
  • operational improvements;
  • legal or regulatory requirements;
  • changes to payment or Wallet functionality. Continued use of the Wookii Wallet after updated Wallet Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.

25. CONTACT US

If you have questions regarding the Wookii Wallet or these Wallet Terms, please contact: Wookii Technologies Ltd Customer Support Email: support@wookii.com

Support: Available through the Wookii mobile application and official customer support channels. FINAL STATEMENT The Wookii Wallet is designed to make payments, rewards, refunds and eligible Artisan payouts more convenient while supporting a trusted and secure marketplace. By distinguishing between Customer Wallets and Artisan Wallets, encouraging responsible use and implementing appropriate safeguards, Wookii aims to provide a fair, transparent and reliable Wallet experience for all users. By creating or using a Wookii Wallet, you acknowledge that you have read, understood and agree to these Wallet Terms.

Questions about this policy? Contact our Trust & Compliance Team at support@wookii.com